RETURN & EXCHANGE POLICY
Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 10 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. We are unable to provide returns under following circumstances:
- Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
- Undergarments, accessories, shorts and Grooming products
- Products bought from our partner stores and websites
Dxifashion.com reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 10 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
You can raise a Return Request for your item by following the steps below:
Go to My accounts >Order History> Choose the item to be returned 3. Enter details requested and create a return request Returns are typically picked up from the original delivery address within 2 to 4 business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed. Hand over the parcel to our shipping partner. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled. Usually in such circumstances the executive will try to reach you on your registered mobile number. As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If you return is not approved, a member of our Customer Care team will be in touch.
Refunds will be made to the same form of payment originally used for the purchase within 7-12 working days. Please note that refund payment time are dictated by the issuing bank and are outside our control. Please consult your bank for more information. There are no charges for returns. Please note that we are unable to issue refunds through cash or cheque. We are unable to provide refunds for products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.
Item Damage During Shipment
If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received, we will assess and validate. If approved, we will refund the purchase price of the damaged item.
We are unable to offer exchange for products bought on www.dxifashion.com during the pandemic. If you’re not satisfied with your order, please return and place a fresh order.
We are unable to exchange products bought during sale or promotion.
We currently accept India-issued debit, credit cards, net banking.
- Payments are charged once the order is placed. Please note that we reserve the right to contact you for further information if there is an issue with your payment.
Cash On Delivery
You can pay for orders placed on www.dxifashion.com using Cash on Delivery (COD).
We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption. Should any unauthorized charges appear on your credit/ debit card or bank account as a result of shopping with www.dxifashion.com, please notify your credit card provider or bank in accordance with its reporting rules and procedures. Please note that DXI FASHION will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from DXI FASHION asking you to do so, do not respond and contact our Customer Care team immediately.
All prices shown are inclusive of GST in Sale & Non Sale and exclusive of any delivery costs. Products and prices which are offered in store might not be offered online, and vice versa. From time to time, we may offer additional discounts for purchases made online that do not apply in-store, and vice versa.
We currently only deliver to destinations in India. Subject to the shipping rules and restrictions below, delivery is currently free for all purchases for orders above Rs.999 from dxifashion.com. For orders under this value, a shipping charge of Rs. 100 (inclusive of all taxes) is chargeable for each order.
We make our best efforts to ship each item in your order within 7 working days of the order confirmation date. How ever in some cases, we may take longer, up to 21 working days, to ship the order as we may have to procure it from some other stores or warehouse. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same. During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.
Rules & Restrictions
Orders are processed and delivered on business days only. Business days are Monday to Saturday, excluding public holidays. Customers will be required to sign in for all deliveries. Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.
If our shipping provider cannot make delivery to you at the provided shipping address, an additional attempt will be made the following business day. In case of a second failure to deliver, the parcel will be sent back and a refund will be initiated for all pre-paid orders. If your parcel has been sent back, please contact our Customer Care team for assistance.
Order Processing Time
Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock. As soon as your order is shipped, you will be notified by email. Orders are typically dispatched within 24 - 48 hours on business days. Please note that business days are Monday to Saturday, excluding public holidays. Refer to Shipping Service & Costs for a guide on delivery times.Please note that business days are Monday to Saturday, excluding public holidays.
Terms & Conditions